Home / Shipping & returns
The boring page that matters
No asterisks. No restocking fee.
Buying refurbished only works if returning it is genuinely easy. Here's exactly what happens when you order, when you change your mind, and when something breaks.
Shipping
When it shows up.
Orders placed before 2pm on a business day ship the same day. Everything is insured for its full value and needs a signature over $500.
| Method | Arrives in | Cost | Tracking |
|---|---|---|---|
| Standard | 3–5 business days | Free, always | Yes, from dispatch |
| Express | 2 business days | $12 | Yes, with live updates |
| Overnight | Next business day | $28 | Yes, with live updates |
| Local pickup | Same day, from 11am | Free | Text when ready |
| Returns & trade-ins | 3–5 business days | Free, both ways | Prepaid label included |
Packed properly
Double-boxed with moulded inserts and a tamper seal. We've had three transit-damage claims in four years, and we replaced all three.
Cut-off is 2pm
Order before 2pm on a weekday and it leaves the same afternoon. After that, or on a weekend, it goes out the next business morning.
Where we ship
Anywhere in the continental US free. Alaska, Hawaii, and Canada are $18 flat and take 5–8 days. No international shipping yet.
Lost in transit
If tracking stops moving for five days, don't chase the carrier — tell us and we ship a replacement immediately. Chasing them is our job.
Returns
Thirty days, no reason required.
You don't have to explain yourself, and you won't be charged a restocking fee. Send it back within 30 days of delivery in whatever condition you received it.
Start it online
One form, no phone call, no "retention specialist." Takes about a minute.
Print the label
A prepaid, insured return label lands in your inbox instantly. No label printer? We'll mail you one.
Ship it back
Original packaging is ideal but not required. Any sturdy box is fine — just protect the screen.
Refunded in 3 days
We refund to your original payment method within three business days of arrival — not "5–10 business days" like everyone else says.
Changed your mind about the model, not the store?
Exchanges skip the refund wait entirely. Tell us what you'd rather have and we ship the replacement the day your return scans in, before we've even inspected it. If there's a price difference we settle it then.
Warranty
Twelve months, on every single device.
Not just the expensive ones, not just Grade A, and not an add-on you have to remember to buy. It starts the day your device is delivered.
What's covered
- Any hardware failure that isn't your fault
- Battery health dropping below 80% within the year
- Screen, speaker, camera, port, and button failures
- Charging faults and unexpected shutdowns
- Anything we missed during our own inspection
- Return shipping for warranty repairs, both directions
What isn't
- Accidental damage — drops, cracks, spills (that's Care+)
- Liquid damage past the device's own rating
- Repairs done by someone else after purchase
- Cosmetic wear that appears after you've owned it
- Software problems, lost data, or forgotten passwords
- Devices reported lost or stolen
Want the drops covered too?
ReBoot Care+ adds accidental damage protection, one screen replacement a year, and priority repair turnaround for $6 a month. It's the one thing this warranty deliberately doesn't cover, because covering drops for free would mean charging everybody more for the device.
Common questions
Everything else.
How do I track my order?
You get a tracking link the moment your box is scanned by the carrier, plus a text when it's out for delivery if you gave us a mobile number. No account needed — the link works from the email.
Can I return something I bought with store credit?
Yes. Trade-in credit is refunded back as credit, and any portion you paid by card goes back to the card. Credit never expires, so nothing is lost.
What if the device arrives faulty?
Tell us within 48 hours and we treat it as a replacement, not a return — a new unit ships immediately and you send the faulty one back in the same box. You're never waiting on a refund to get a working device.
Do I need the original box to return something?
No. Any box that protects it is fine. Please do send back the charger and cable if they came with it, but a missing cable won't cost you the return.
How long do warranty repairs take?
Most are back with you inside seven days door to door. If it'll take longer than that, we'll offer you a loaner device or a refund rather than making you wait.
Does the warranty transfer if I sell the device?
It does — the remaining months follow the device, not the buyer. Just have the new owner email us the order number. It makes your device worth more when you resell it.
Is my order insured?
Every shipment, both directions, for its full value. If a carrier loses or damages it, that's our claim to file and our loss to absorb, not yours.